We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@chuakoo.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@chuakoo.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.